This guide was carried over from the previous documentation. Screen and menu names may differ slightly in the current version.
If your Telegram notifications are not working, follow the steps below to verify and resolve common issues.
✅ Step 1: Use the “Send Test Message” Button
- Go to Admin Panel → Useful links→Settings→Telegram Settings section
- Click the “Send Test Message” button
- If the test message appears in your Telegram, everything is working!
🔍 Step 2: Verify Your Bot Token and Chat ID
- Double-check that your Bot Token is correct
- Use this URL to manually test (replace values):
https://api.telegram.org/bot<BOT_TOKEN>/sendMessage?chat_id=<CHAT_ID>&text=Test+from+system - If it shows an error, your token or chat ID is invalid
📱 Step 3: Make Sure Your Bot Is Not Blocked
- Open a chat with your bot on Telegram
- Make sure you clicked Start at least once
- If the bot was blocked, unblock it and retry
🛡️ Step 4: Server Firewall or IP Restrictions
- Ensure your server can access Telegram API URLs (port 443)
- If you use a firewall or proxy, make sure
https://api.telegram.orgis not blocked
🔄 Step 5: Clear Cache or Refresh Integration
- Try removing the Bot Token, saving, then re-entering it
- Click “Send Test Message” again to refresh the connection
📩 Still Not Working?
- Send a support ticket with a screenshot of your Telegram Settings page
- Include any error messages you see when testing
Note: Telegram may temporarily block bots sending too many messages to inactive users. Always keep the chat open and the bot unblocked.