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Manual Withdrawal Process

By admin

Objective

This document aims to guide administrators and users through the process of manually withdrawing funds from the wallet. Administrators will learn how to configure manual withdrawal settings, and users will understand how to send withdrawal requests.

Requirements

  • Admin panel login credentials for administrators
  • User panel login credentials for users
  • Administrator-level access for administrators

Admin Side Instructions

Configuring Manual Withdrawal

Step 1: Navigate to Wallet Settings

  1. Log in to the admin panel.
  2. On the left-hand menu, click on “Wallet” and then select “Settings.”

Step 2: Set Withdrawal to Manual

  1. Find the dropdown for “Withdrawal To Wallet” and set it to “Manual.”

Other Optional Settings

  • Default Action Status: The default status [on-hold, in-wallet] that will be set when action integration is generated.
  • Default External Order Status: The default status [on-hold, in-wallet] that will be set when order integration is generated.
  • Minimum Withdraw Amount: Set to 0 or leave empty to disable.
  • Maximum Withdraw Amount: Set to 0 or leave empty to disable.

Handling Manual Payment Requests

Step 1: View Withdrawal Requests

  1. Navigate to “Wallet” and then select “Wallet Requests.”

Step 2: Manage Payment

  1. Click on the “Details” button next to any withdrawal request that has the status “Received.”
  2. Manually pay the user using PAYPAL or Bank Transfer.

Step 3: Update Payment Status

  1. Change the payment status to “Complete” after completing the payment.
  2. This will auto-update the user’s wallet and balance.

User Side Instructions

Sending Withdrawal Requests

Step 1: Access the Wallet Page

  1. Log in to your user panel.
  2. Navigate to “Wallet” and then to “Wallet Page.”

Step 2: Initiate Withdrawal

  1. If you have a balance to withdraw, you’ll see data inside a “Withdrawal” button. [Refer to the image provided in this section for clarification].
  2. Click on the “Withdrawal” button.

Step 3: Choose Payment Method

  1. Select the payment method through which you wish to receive the funds. [Refer to the image provided in this section for clarification].

Optional: Select Transactions for Withdrawal

  1. You can optionally choose specific transactions you wish to withdraw.
  2. The “Withdraw Amount” button will update accordingly after the selection.